Download Problems

I just bought two of the basement tempo videos(basic/intermediate and advanced) and had trouble downloading them. I got the advanced video to work but by the time I figured out how to do it I exceeded the number of times to download the basic/intermediate one. I did not save it. I have e-mailed customer service a couple times but have got no response, thought I would try here. Help please? I don’t want to pay another $40 to get it again.

Please contact for help


You must save your files, these ‘problems’ are what drive our costs up- everyone please please ensure that you SAVE AND NOT OPEN your files from our server.

Thank you and willy, I have given you one single chance to do this again (we offer 3 chances as it is!!).